thewillistree Posted June 28, 2010 Report Share Posted June 28, 2010 This morning I tried to upload a Gedcom to my TNG in order to import it. Because it was taking too long I cancelled the operation, uploaded the Gedcom to my gedcom folder and then tried importing it in the Admin screen. At this point my computer crashed and now that I've sorted that out I can no longer access either my site or my 'phpMyAdmin' screen. My website says : Error: TNG is not communicating with your database. Please check your database settings and try again.When I try to access my database via phpMyAdmin I get this message: #1203 - User web137-gen2 already has more than 'max_user_connections' active connections.Any ideas anyone?Paul :( Quote Link to comment Share on other sites More sharing options...
theKiwi Posted June 28, 2010 Report Share Posted June 28, 2010 You'll probably need to contact your host's support desk for this - maybe your site has too many processes running that won't complete.Roger Quote Link to comment Share on other sites More sharing options...
bsl20b50 Posted June 28, 2010 Report Share Posted June 28, 2010 I had the something similar happen to me recently. The host had to reset the database, then everything worked fine.BryanThis morning I tried to upload a Gedcom to my TNG in order to import it. Because it was taking too long I cancelled the operation, uploaded the Gedcom to my gedcom folder and then tried importing it in the Admin screen. At this point my computer crashed and now that I've sorted that out I can no longer access either my site or my 'phpMyAdmin' screen. My website says : Error: TNG is not communicating with your database. Please check your database settings and try again.When I try to access my database via phpMyAdmin I get this message: #1203 - User web137-gen2 already has more than 'max_user_connections' active connections.Any ideas anyone?Paul Quote Link to comment Share on other sites More sharing options...
thewillistree Posted June 28, 2010 Author Report Share Posted June 28, 2010 I had the something similar happen to me recently. The host had to reset the database, then everything worked fine.BryanThanks Bryan - actually this is the second time in the last few weeks that I've experienced this. If it happens again I think I'll considering switching Internet Hosts..... Quote Link to comment Share on other sites More sharing options...
thewillistree Posted June 28, 2010 Author Report Share Posted June 28, 2010 Thanks Bryan - actually this is the second time in the last few weeks that I've experienced this. If it happens again I think I'll considering switching Internet Hosts.....I have now had a response from my Internet Host. www.x9internet.com - Hello PaulYes, I'm afraid so. The criminals are using your account illegally andmaliciously.As soon as the vendor plugs a hole, the criminals find another. Detailsabout sites which use insecure software is normally circulated or sold overthe Internet and once they know your site is using this application, it willbe bookmarked and they will be back, as soon as a new hole has beenannounced.But I cannot say for certain that this new break-in was as a result of a newhole in the software. You may have downloaded an infected file the last timethis happened, and uploading this file into the restored account may haveallowed the criminals to continue.I recommend you contact the vendor for help in this matter and then let usknow what fixes the vendor recommends.Really sorry about this, but this is totally out of our hands.RegardsAlex Quote Link to comment Share on other sites More sharing options...
Steven Posted June 28, 2010 Report Share Posted June 28, 2010 Just a thought but it does not follow that TNG is the problem here. A while ago 3 websites I look after were hacked into, but some others weren't. The common denominator was that i used dreamweaver & ipswitch FTP on just the 3 sites that were hacked and my ISP suggested that due to a flaw in either of these products, or something else that was running on my PC, a hacker was able to obtain the site passwords, which were stored in dreamweaver & Ipswitch. This was despite my using AV & firewalls.It might be an idea to check all the software on your PC etc is up to date and not to store any site passwords in cache etc, just in case its something on your PC thats the week link.Steven Quote Link to comment Share on other sites More sharing options...
bsl20b50 Posted June 29, 2010 Report Share Posted June 29, 2010 I am in the process of switching hosts myself. I had a number of problems recently - all related to the host, so I have happily found someone else, although the transition is a lot of work.BryanThanks Bryan - actually this is the second time in the last few weeks that I've experienced this. If it happens again I think I'll considering switching Internet Hosts..... Quote Link to comment Share on other sites More sharing options...
thewillistree Posted July 2, 2010 Author Report Share Posted July 2, 2010 I am in the process of switching hosts myself. I had a number of problems recently - all related to the host, so I have happily found someone else, although the transition is a lot of work.BryanHi BryanIts reassuring to learn that I'm not the only one! I have now changed my domain name, and moved to a host who specialise in hosting genealogy sites (and recommend TNG!) - http://familyhistoryhosting.uk.com/.As you say, the transition is a lot of work - although I'm using it as an opportunity to change the template and strip the old site down to the bare essentials. There's always a danger with TNG that you end up spending more man(or woman) hours on the structure/look than on the content! I had a number of extra features added, but having had time to reflect I realise that the maintenance of those detracted from the real reason for the site - researching and displaying the history of my family! lolThe annoying part for me is that I also have to rebuild my Wiki! Everything is of course backed up on my laptop... thankfully! Quote Link to comment Share on other sites More sharing options...
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