CarlWGray Posted May 29 Report Share Posted May 29 Recently, I've been unable to save any changes or updates to my files. When I click the "Save and Exit" button, or the "Save and Stay" Button I get an error message 503. (Screenshot is below.) Everything else works fine. Since error code 503 indicates a Servier Issue, I contacted my host. They suspect it may be a problem with one of the scripts, possibly the editor I've uninstalled all my MODS and cleared the cache but the problem persists. I'm using TNG version 15.0.5 and template #21 I've reached the limits of my troubleshooting abilities, so any help is appreciated. https://carlwgray.com Quote Link to comment Share on other sites More sharing options...
ajnsmits Posted May 29 Report Share Posted May 29 Have you recently modified any language files, such as cust_text.php? That caused almost the same issue for me. And have you Update the database structure. | Hide instructions Log in to your Admin Menu to update the database structure. If you don't see the instructions immediately after logging in, it means you haven't uploaded all of the upgrade files yet. Finish that first, then try again. Quote Link to comment Share on other sites More sharing options...
CarlWGray Posted May 29 Author Report Share Posted May 29 1 hour ago, ajnsmits said: Have you recently modified any language files, such as cust_text.php? That caused almost the same issue for me. And have you Update the database structure. | Hide instructions Log in to your Admin Menu to update the database structure. If you don't see the instructions immediately after logging in, it means you haven't uploaded all of the upgrade files yet. Finish that first, then try again. ajnsmits, thank you for your help. Yes, I've made changes to some of the language files Just to ensure I hadn't missed and steps, I reinstalled all the upgrade files, updated the database, cleared the cache, then rebooted my computer. Unfortunately, the problem is still there. Carl Wayne Gray https://carlwgray.com Quote Link to comment Share on other sites More sharing options...
tngrlkrz Posted May 29 Report Share Posted May 29 Have you tried switching to a different template? Also, since it is considered a server side issue, you might inspect your apache log file, which is available on your IP's control panel via phpMyAdmin, or looking at the log files with FTP to your website, outside the public folders. It might even point to one of your scripts. Ron Quote Link to comment Share on other sites More sharing options...
CarlWGray Posted May 30 Author Report Share Posted May 30 2 hours ago, tngrlkrz said: Have you tried switching to a different template? Also, since it is considered a server side issue, you might inspect your apache log file, which is available on your IP's control panel via phpMyAdmin, or looking at the log files with FTP to your website, outside the public folders. It might even point to one of your scripts. Ron Yes, I've tried different templates, but the problem is still there. My host looked at the log fille but could find nothing suspect. They suspected it was a script file, but since it is not a Wordpress file, they couldn't check any deeper. Carl Wayne Gray Quote Link to comment Share on other sites More sharing options...
Philip Roy Posted May 30 Report Share Posted May 30 (edited) I think it's time we probably asked for some tech specs. What version of php are you using? What database? You've indicated you are using TNG 15.0.5. When you login to the admin section, go to "Setup" and click on the "Diagnostic" tab. Is everything good there? Edited May 30 by Philip Roy Quote Link to comment Share on other sites More sharing options...
RickM Posted May 30 Report Share Posted May 30 Have you tried a different browser?? Cleared browser Cache and or Server Cache?? Very simple things but!!! Perhaps allowing someone else to try logging in and seeing what happens might help?? Your site seems to run fine and fast! A good sign for sure.. What exactly are you trying to 'Save'? Have you tried something else?? Add Media or add a person or add a source etc?? Do you have wordpress as well as TNG? I don't see anything that suggests you do BUT! Do you have third party scripts etc running? I see something like https://static.addtoany.com/... Might this be the 'script' sucking the juice outta the Server when in admin and trying to work.. As I have said your site seem to work well and fast!! Are all modules uninstalled?? An indeed further tech specs might be of help as per Philips post. Quote Link to comment Share on other sites More sharing options...
ajnsmits Posted May 30 Report Share Posted May 30 I’m not familiar with WordPress, but I found this online. Check to see if you might have that .maintenance file. You never know A common problem WordPress users encounter is that their website gets stuck in maintenance mode. This can be quite scary, since it also locks up the back end. So suddenly you can no longer log in to your WordPress website, and your website is effectively offline, except that your visitors still see a normal message. The .maintenance file is a hidden file. Make sure your FTP client is set to show hidden files. Go to the root of your WordPress website or your public HTML folder. This should be the same folder where your wp-config.php file is located. You can then delete the .maintenance file from there. André Quote Link to comment Share on other sites More sharing options...
CarlWGray Posted May 30 Author Report Share Posted May 30 11 hours ago, Philip Roy said: I think it's time we probably asked for some tech specs. What version of php are you using? What database? You've indicated you are using TNG 15.0.5. When you login to the admin section, go to "Setup" and click on the "Diagnostic" tab. Is everything good there? Philip, yes, I've checked the Diagnostic, everything is green. PHP=8.2 Database = MySQL (version number unknown Everything works properly until I click the "Save and Stay" or the "Save and Exit" buttons. That's when I get the error 503. I suspect I may have a corrupted script and am still trouble shoooting. Quote Link to comment Share on other sites More sharing options...
CarlWGray Posted May 30 Author Report Share Posted May 30 12 hours ago, RickM said: Have you tried a different browser?? Cleared browser Cache and or Server Cache?? Very simple things but!!! Perhaps allowing someone else to try logging in and seeing what happens might help?? Your site seems to run fine and fast! A good sign for sure.. What exactly are you trying to 'Save'? Have you tried something else?? Add Media or add a person or add a source etc?? Do you have wordpress as well as TNG? I don't see anything that suggests you do BUT! Do you have third party scripts etc running? I see something like https://static.addtoany.com/... Might this be the 'script' sucking the juice outta the Server when in admin and trying to work.. As I have said your site seem to work well and fast!! Are all modules uninstalled?? An indeed further tech specs might be of help as per Philips post. Yes, I've tried different browsers and different templates with the same results. I don't use Wordpress with my TNG website.. Thanks for you suggestions. Quote Link to comment Share on other sites More sharing options...
ajnsmits Posted May 30 Report Share Posted May 30 Have you tried going to Admin > Utilities in the TNG control panel and selecting Optimize for all tables? As I mentioned earlier, I had a similar issue. At the time, I had forgotten to include a ; after a line in my cust_text.php file. This caused a script to crash whenever I switched to another page. Check the file or temporarily rename it to cust_text_OLD.php via FTP and see if the buttons work again. Quote Link to comment Share on other sites More sharing options...
CarlWGray Posted May 30 Author Report Share Posted May 30 Can't save changes or updates -- Solved? First of all, I would like to thank everyone for their help, guidance and suggestions. I "may" have discovered the cause of my problem. I suspect it has to do with the file size. I have 2 files that are quite large in size. Each is approximately 26+ megabytes in size. I've had the files online since I began this project. They are the ones I was trying to update and save without success. I knew they were large and had plans to update and eventually delete them. Out of curiosity, I uploaded a smaller file and was able to make changes and save it. Everything worked as intended. Apparently, there is also a limit on how links can be attached to file. I have one small file with 2146 people linked to it and when I to change it from private to public I get the 503 error again. I'm not sure what the size limitations on file size may be. Again, I thank everyone who eager to help. I'm posting my discoveries in hope it will help other users. Carl Wayne Gray Quote Link to comment Share on other sites More sharing options...
RickM Posted May 31 Report Share Posted May 31 There may be something to do with 'privacy' settings either for the 'file' or the people linked to that file. The 'system' has to work harder the tighter 'privacy' settings are so to speak.. I'm sure the boffins will explain better.. Quote Link to comment Share on other sites More sharing options...
Philip Roy Posted May 31 Report Share Posted May 31 PHP has loads of memory and file size settings that are more server focused than TNG focused…if that makes sense. Other web based systems (like Joomla, that I use as a CMS…and has nothing to do with my TNG work) call out those settings more clearly. I never thought for a moment that the issue would be to do with a 26+ megabyte file, as I’d never contemplate adding a file of that size to TNG. I think you’ve effectively found the cause and the solution through your testing. Quote Link to comment Share on other sites More sharing options...
CarlWGray Posted June 1 Author Report Share Posted June 1 On 5/31/2026 at 12:04 AM, RickM said: There may be something to do with 'privacy' settings either for the 'file' or the people linked to that file. The 'system' has to work harder the tighter 'privacy' settings are so to speak.. I'm sure the boffins will explain better.. That's a p9ossibility I hadn't considered. There are Living personnel attached to those files. Quote Link to comment Share on other sites More sharing options...
CarlWGray Posted June 1 Author Report Share Posted June 1 On 5/31/2026 at 12:16 AM, Philip Roy said: PHP has loads of memory and file size settings that are more server focused than TNG focused…if that makes sense. Other web based systems (like Joomla, that I use as a CMS…and has nothing to do with my TNG work) call out those settings more clearly. I never thought for a moment that the issue would be to do with a 26+ megabyte file, as I’d never contemplate adding a file of that size to TNG. I think you’ve effectively found the cause and the solution through your testing. Those large files were added years ago when I was just getting started and was ignorant of limitations. Everything seems to be working properly once again. Carl W Gray Quote Link to comment Share on other sites More sharing options...
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