UweHaase Posted December 21, 2025 Report Share Posted December 21, 2025 Hello everyone. I set up my TNG website 6-8 years ago, and everything worked perfectly. Now I want to do the same for a friend, but I'm stuck during the installation. I'm completely lost. I created a database with the provider. I copied the TNG data and opened the readme.html file. I clicked on "Set Permission." I should get an OK, but nothing happens. I entered the database details and got a 404 error. I've created a new database several times, deleted all the TNG data from the provider, and re-uploaded it. Nothing has worked. I keep getting a 404 error. When I try to start the website, the provider's index.html file appears. Can anyone help me, please? Thank you so much. Uwe i Quote Link to comment Share on other sites More sharing options...
Rob Severijns Posted December 21, 2025 Report Share Posted December 21, 2025 54 minutes ago, UweHaase said: I copied the TNG data and opened the readme.html file Just to be sure. You opened readme.html in the browser? The 404 means it can't find the web address. Are you sure you installed TNG in the correct directory on the server? Quote Link to comment Share on other sites More sharing options...
UweHaase Posted December 21, 2025 Author Report Share Posted December 21, 2025 vor 16 Minuten schrieb Rob Severijns: Just to be sure. You opened readme.html in the browser? The 404 means it can't find the web address. Are you sure you installed TNG in the correct directory on the server? Yes, I started it correctly via the browser. I also copied the TNG data to the folder specified in the database. I've also deleted and recreated the database several times. I always uploaded the TNG data to the httpdocs folder. But I must be doing something wrong. Quote Link to comment Share on other sites More sharing options...
Rob Severijns Posted December 24, 2025 Report Share Posted December 24, 2025 Is your problem solved? Quote Link to comment Share on other sites More sharing options...
JLH Posted December 24, 2025 Report Share Posted December 24, 2025 On 12/21/2025 at 10:14 AM, UweHaase said: I copied the TNG data and opened the readme.html file. I clicked on "Set Permission." I should get an OK, but nothing happens. Some files and folders need to be made writeable.. If you cannot set the permissions, report the issue to your host. They may know why and be able to help. This needs to be resolved before proceeding. When you wrote "I copied the TNG data", I assume that you mean "the original files as distributed by TNG" and not those currently in use on another TNG server. Jean-Luc Quote Link to comment Share on other sites More sharing options...
UweHaase Posted March 15 Author Report Share Posted March 15 Sorry for the late answer. I forgot to copy some files. Its working now Quote Link to comment Share on other sites More sharing options...
LauraE Posted March 20 Report Share Posted March 20 I had to reinstall my TNG after moving my files to a new domain. I could not login or send for the password from the new domain. I troubleshooted everything I knew how to do. So I deleted everything except my templates. The fresh install was working fine, I was going step by step as instructed, but when I came to the "Created the database tables", I get this " Please wait, attempting to process.. after hitting save. It's been going on like that for over an hour. Can someone help resolve this problem Thank you for your time and assistance Laura Quote Link to comment Share on other sites More sharing options...
Rob Severijns Posted March 21 Report Share Posted March 21 Laura, Ran into this myself in the past. Creating the datbase tables is the step right after you establish a connection to your database. Are you sure the connection information was saved and verified? If it still doesn't install you can try to redo the creation of the database (Delete the old one and create a new one) and upload all the TNG files again including the new TNG template files. Do save your previous Template files for a later install. After that do the installation again and see if it works. Quote Link to comment Share on other sites More sharing options...
LauraE Posted March 21 Report Share Posted March 21 11 hours ago, Rob Severijns said: Laura, Ran into this myself in the past. Creating the datbase tables is the step right after you establish a connection to your database. Are you sure the connection information was saved and verified? If it still doesn't install you can try to redo the creation of the database (Delete the old one and create a new one) and upload all the TNG files again including the new TNG template files. Do save your previous Template files for a later install. After that do the installation again and see if it works. Hi Rob, and thank you for responding and your help. I created a new database, and an new user for the database as you advised, It connected and then was saved Initially, I used the collation set at utf8_general_ci which failed. I then, left the field blank for the webhost default, that failed too Then I used Darin's tutorial about the collation, and set the collation to utf8mb4_0900_ai_ci, after that failed, I switched to uft8mb4_unicode_ci, that failed too. I'm at a lost. I've transferred my tng website to another domain before, and I've never had this problem. Quote Link to comment Share on other sites More sharing options...
LauraE Posted March 21 Report Share Posted March 21 I finally solved the problem. I created new db, and added another new user. I looked at the collation of the database, and before I did anything more snooping around php admin I decided to use what was created. I was surprised! It was the latin1_swedish_ci, so I used that in the table creation. and voilà, it worked. Thank you again Rob Laura Quote Link to comment Share on other sites More sharing options...
Rob Severijns Posted March 21 Report Share Posted March 21 Congrats 👍 You're welcome Quote Link to comment Share on other sites More sharing options...
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