Darrell Brown 0 Report post Posted July 16, 2021 Neophyte needs some help with an upgrade. After upgrading from V12 to V13, I can access admin page but the public page at browngen.com shows up blank. After viewing the upgrade video, I believe I followed the directions correctly and even went back a second time to try the upgrade. I cleared my cache and used a second browser and still have the same issue. The Public Home link on my admin page points to: https://browngen.com/index.php . I made no changes to the root path or config path. Under Site Design and Definition, the Home page is listed as index.php and the URL shows as https://www.browngen.com/ Any advice from the experts in the community would be appreciated. Darrell Brown Share this post Link to post Share on other sites
Rob Severijns 0 Report post Posted July 16, 2021 Darrel, Is it an install without any Mod's and did you uninstall the Mod's before upgrading? Try to go to the public homepage without any Mod's installed. Still no luck? >> check your custom text file for any residue of Mod's and eventualy upload a new one. Rob Share this post Link to post Share on other sites
Darrell Brown 0 Report post Posted July 16, 2021 Thanks, Rob, but I did not use any mods in V12, thus had no mods to remove before upgrading. Share this post Link to post Share on other sites
Chris Lloyd 0 Report post Posted July 17, 2021 a blank page generally indicates a php issue. Share this post Link to post Share on other sites
Darrell Brown 0 Report post Posted July 17, 2021 Problem solved with the fantastic assistance of Rob Severijns. He reviewed my site and fixed the problem, simple for him but frustrating for this newbie. Thanks, Rob for your service to the TNG community. Share this post Link to post Share on other sites
Rob Severijns 0 Report post Posted July 17, 2021 Thx Darrell, This time it was me that helped you out. Tomorrow It will be somene else. That's what we're here for. 😉 Enjoy your family reunion. Rob Share this post Link to post Share on other sites
PaulRYKEN 0 Report post Posted July 22, 2021 (edited) Another newbie here, with I think the same problem. I had been working in the admin pages for a few hours adding media etc, when all of a sudden, I couldn't access the public site of https://rykenrosenau.com/. It defaulted to a standard out-of-the-box Wordpress page. I tried changing templates, but that didn't work for me. I can access the admin pages OK. Going into the SiteGround File Manager, I can see that the index.php exists, as does default.php. But how do I resolve it if it is a PHP issue. Any assistance appreciated. TNG Version: 13.0.4 Cheers, Paul Edited July 22, 2021 by PaulRYKEN Updated with TNG version number and more explanation Share this post Link to post Share on other sites
