(Re-open)) Problem on returning email when I accept a new user

[msabour 0]

Hi,

 

I try to found similar problem on th forum but no luck,

when I accept a new user normally an email is sent to the user but I notice an error when I look in my Cpanel, and the errors is it use an old address

email that I use long time ago, I went trough my Cpanel and trough TNG and I can't find the old address. I open a ticket with my ISP but they see this old addres

So I'm asking this "communauté " if , in an older version of TNG I hardcode this email in a page somewhere, if its the case witch .php page I did this 

and it is the same when a user try to send me a suggestion I have the same type of error (see below)

 

this is the error message and msabour@videotron.ca is my very old address

 

in the admin setup email and registration I have this address sabmic@famille-sabourin.net

Mail delivery failed: returning message to sender 

De Mail Delivery System, le 2021-01-14 10:32

Détails

• Partie 3.eml(~932 o)

 

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  msabour@videotron.ca
    host mx.videotron.ca [24.201.245.37]
    SMTP error from remote mail server after RCPT TO:<msabour@videotron.ca>:
    550 5.1.1 <msabour@videotron.ca> recipient rejected

Reporting-MTA: dns; alabama.shnw.net

Action: failed
Final-Recipient: rfc822;msabour@videotron.ca
Status: 5.0.0
Remote-MTA: dns; mx.videotron.ca
Diagnostic-Code: smtp; 550 5.1.1 <msabour@videotron.ca> recipient rejected

De	mike moi
À	msabour@videotron.ca

Modification propos�e: Alexandre LOUIS-SEIZE (I34265)
Arbre: Descendant de Jean Sabourin
Lien: https://www.famille-sabourin.net//getperson.php?personID=I34265&tree=MM1

Description: test 3

mike moi
mic_sabour@hotmail.com
Utilisateur: michel moi meme (mike moi)

Sorry for my english

 

Brgds...Michel Sabourin

 

 

Edited January 29 by msabour
Add a new question

[theKiwi 0]

Your eMail address is in 2 places in TNG - once for the Users, and another time for the Tree, so look in the TNG Admin ------> Trees and click the green checkmark to "edit" your tree - is that the correct eMail address?

Roger

[msabour 0]

Roger,

 

you are the best    it is exactly where my old adresse was

 

Thank you so much...again

 

Brgds...Michel

[msabour 0]

Hi, me again 

when I accept a new user normally an email is sent to the user but they received it in their junk mail (I valid today with 2 different users and I try it on my side by creating

a new user under my name

any idea where I should Look?

Brgds...Michel

Edited January 29 by msabour
I re open this topic

[Chris Lloyd 0]

I would suggest you add some text on the registration page and to the form page suggesting they check their spam folder.

[msabour 0]

Good idea thanks