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Lex van der Loo

Gedcom export fails TNG 11.1.2 Synology Apache 2.2 PHP 7.3

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Lex van der Loo

Good morning,

I try to make a gedcom-export, but the export fails.

I have several seperate trees and the one that fails is a big tree.

The export starts and on the footer TNG reports (translated) "waiting for test.vanderloo.cc..."

Then, after 60 seconds, the export stops with a "sad page" and the (translated) message: "test.vanderloo.cc didn't send any data"

I use TNG v 11.1.2 on a synology NAS with Apache 2.2 and PHP 7.3

It looks like some timing problem, but I have no clue where to look...

(sorry)!

Anyone who can give a hint?

Lex van der Loo, The Netherlands

 

FoutTNG20190911.pdf

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manofmull

Lex

The time-out may be due to restrictions by your hosting company.

Before export, try this first.

In Admin/Setup/General/Database/ Maintenance Mode  = set to "on" and save.

Then try the export. A large database (as is mine) will take a while.

If this works, remember to reset M/Mode to off when you are finished

You can also try dropping PHP to 7

Michael

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Lex van der Loo

Hello Michael,

THNX for the reply.

Unfortunately that does'n solve: same respons.

I am my own hosting company, because I use a Synology NAS in my own house.

And there used to be no restrictions.

There are two upgrades: TNG from 7.x to 11.1.2 and the Synology updates the PHP and Apache-services.

I still use PHP 5.6

And TNG approves all of the uses versions of the software (green checks with diagnose)

So, I will have to search on.

Lex. 

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Lex van der Loo

Micael,

I changed to using my local (lan) IP-address (192.168.1.198) and I get a response from TNG: the gedcom-export completes but with a lot of errors.

That still does'n explain why the access with my domain-name (test.vanderloo.cc) fails.

That may have to do with cloudflare

But the work-around will do.

So I will open a new topic with the new error message: Warning: count(): Parameter must be an array or an object that implements Countable in /volume1/web/tng/admin_gedcom2.php on line 106

Lex.

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Ken Roy

Lex,

If you control your own versions of PHP on the Synology, you could try going back to PHP 5.6.N   I am still using PHP 5.6.40 on my production site.

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Lex van der Loo

Ken,

Yesterday I upgraded to v.12.1 (at extra cost . . ) and uninstalled PHP 7.3 on my NAS.

Furthermore I configured the NAS to use PHP 7.2 as a standard and configured the virtual host to use PHP 7.2 as well.

Now everthing works ok - for as far as I can see now -.

Thanks for the help,

Lex.

 

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Ken Roy

Great!  When TNG 12.2 come out at the end of the month, that should be a free upgrade to TNG 12 users and should include additional fixes for PHP 7.3

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