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cmalvache

Export Gedcom: 504

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cmalvache

Hello,

I try to export my gedcom for the first time (I'm prepraring to change from webtrees to tng).
I have an error 504 after 3mn.
I just have 31142 people in my gedcom.

Can you help me ? thanks

Cédric

tng version: 12.0.3
PHP 7.3.1 |  MySQL 5.5.3

tng website: http://www.malvache.com/genealogie 

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tngrlkrz

Assume you meant this was a TNG error 504 occurring when importing for the first time to TNG?  Any more information displayed for the error? Or was this a 'webtrees' error during the export?

Ron

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cmalvache

Oh sorry. I'm French, I think I haven't explained proprely.
My goal is I want to change webtrees for TNG.

I have already import my gedcom in TNG. All it's ok. But now I want to export my gedcom…it doesn't work 
you can see the error on attached file

Thanks

tnggecomexport.png.jpg

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manofmull

Try this first before exporting.

In admin Setup >> Configuration >> General Settings  >> Database >> Maintenance Mode:  change to "on" and save.

Then try your export. If it works, remember to go back and switch to "off".

Might be a hosting restriction though

In Admin >> Setup >> Diagnostics is everything "green"?

MySQL version:
(TNG requires 5.5 or higher.)

Wondering if you have the correct MySQL?. Mine is below

 MySQL 10.1.37-MariaDB (client)

 MySQL 10.1.37-MariaDB-cll-lve (server)

TNG Version Released Latest version Released Support ended Minimum PHP version Maximum PHP version
12.0.0 1 May 2018 12.0.3 15 Dec 2018 no 5.6 7.2

Your PHP version appears to be too high

 

Michael

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cmalvache

Hi Michael,

I try to change my php version (5.6, 7.0,7.2,7.3)...but same error.
Finaly I decided to change to another host (ovh to ionos)...it works !

Many thanks

Cédric

 

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