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wdromanski

Website suddenly not loading

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wdromanski

I use Simply Hosting. They set up the software initially 1 year ago. I'm using version 11.1.2

The front page will load fine:

http://boombridgegenealogy.com/

but none of the other pages, will load, such as:

http://boombridgegenealogy.com/browsemedia.php?mediatypeID=documents

I get this error:

"Service Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later. Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request."

Worked yesterday. Doesn't work today.

Simply Hosting says there is nothing wrong.

Has anyone encountered this? Or can anyone suggest what I might do to fix it?

WDR

 

PS: I've cleared the cache. Used different browsers. Even downloaded a new browser. No dice.

Rhode Island

 

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tngrlkrz

Maybe you should go to your Control Panel and restore to an earlier time from a system (or personal, if you've done so) backup?  I notice your site is not secure either (http vs. https).  I don't get the message; simply a 'hanging' browser.

Ron

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wdromanski

Thanks, Ron.

I am a novice, groping in the dark. Learning as problems arise. Thanks for taking the time to answer.

It does take a long time of hanging to get the error message.

Should I expect the find the Control Panel through my hosting site account?

WDR

PS: What do you suggest for the "secure" issue?

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manofmull

You're with SimplyHosting which is an excellent choice.

They would have sent you emails regarding your account and access details to your CP.

Submit a request to them to make your site https which they do via "Let's Encrypt" (as they did with mine)

See if you can log in here http://boombridgegenealogy.com/admin_login.php

In Setup >> Diagnostics is everything ticked/checked green?

What is your PHP version?

Latest error >>

Error: TNG is not communicating with your database. Please check your database settings and try again. Settings can be found under Admin/Setup/General Settings/Database, or at the top of your config.php file.

 

Michael

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manofmull

Now your site is working.

What was wrong and how was it fixed?

 

M

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wdromanski

Finally got SimplyHosting to see the site is not working. This is how they described the problem/fix:

 

"Seems it was a temporary issue. We just re-correct the permission of the sites and issue got resolved."

Greek to me, but it works. 

 

WDR

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