Jump to content
TNG Community
reesjel

TNG data doesn't show on Wordpress page (using TNG Wordpress plugin)

Recommended Posts

reesjel

I recently purchased TNG and used the TNG Wordpress plugin to connect it with my Wordpress account.

I went through all the steps outlined on this page: https://tng.lythgoes.net/wiki/index.php?title=Using_TNG_and_WordPress_with_the_tng-wordpress-plugin

but for some reason the TNG data isn't displaying on my genealogy page (https://www.rootz.one/genealoy)

Darrin was kind enough to take a look at my setup but he couldn't see any inconsistencies either. I do use a non recommended permalink option but changing it doesn't help, I also changed the site theme but that didn't help display the content either.

Has anybody had this issue before? And if so, do you have any suggestions for other things I can check?

The TNG data itself is working btw (https://www.rootz.one/tng)

Share this post


Link to post
Share on other sites
theKiwi
5 hours ago, reesjel said:

kWODzngONpv#G%#iIjwyudK5

The login page isn't accepting this password...

Roger

Share this post


Link to post
Share on other sites
reesjel

I'm not sure why the login details didn't work, however, I've just made a few changes to the site and a login is no longer required to access the genealogy page :)

So you should be able to go to https://www.rootz.one/genealogy and check the site. 

Not that there’s much to see there, I still haven’t been able to display the TNG data. :(

Share this post


Link to post
Share on other sites
reesjel

Is there anybody else that might have had the same issue before? 

Share this post


Link to post
Share on other sites
PeterC66

Sorry I don't have time to help much at the moment, but I encourage you to persevere. I did get the integration to work OK some years ago eventually on my site (eg see surnames).  Mostly I just followed the instructions., but I did need (and get) help from people on this list, and am very pleased with the end result. (One deep technical issue I had I blogged about here - but this is not your problem.)

Two immediate issues I see are that

  • your https://www.rootz.one/genealogy goes immediately to https://www.rootz.one/en/genealogy/ - presumably this is a .htaccess thing and it might confuse TNG
  • your Genealogy page content seems to be within a div with id="sidebar_layout" class="full-width-template clearfix - this might indicate some issue with the set up of the WP template and its sidebars?

During development my problems were sometimes solved just by (within the TNG / Wordpress integration plugin) clicking on the Search for TNG Installation button, and then on the Update TNG Variables.

Peter

Share this post


Link to post
Share on other sites
reesjel
2 hours ago, PeterC66 said:

Sorry I don't have time to help much at the moment, but I encourage you to persevere. I did get the integration to work OK some years ago eventually on my site (eg see surnames).  Mostly I just followed the instructions., but I did need (and get) help from people on this list, and am very pleased with the end result. (One deep technical issue I had I blogged about here - but this is not your problem.)

Two immediate issues I see are that

  • your https://www.rootz.one/genealogy goes immediately to https://www.rootz.one/en/genealogy/ - presumably this is a .htaccess thing and it might confuse TNG
  • your Genealogy page content seems to be within a div with id="sidebar_layout" class="full-width-template clearfix - this might indicate some issue with the set up of the WP template and its sidebars?

During development my problems were sometimes solved just by (within the TNG / Wordpress integration plugin) clicking on the Search for TNG Installation button, and then on the Update TNG Variables.

Peter

Thanks.

The /en/genealogy part is because I’m using a translation plugin, but I had the issue of TNG data not showing up before I installed the plugin. 

I chose a full width template for the genealogy page, perhaps that’s where the div comes from. I did change templates though and that didn’t do the trick either. 😕

I’ll give your other suggestions a try and see if that’ll help. 

Share this post


Link to post
Share on other sites
theKiwi
On 8/7/2018 at 11:15 AM, reesjel said:

I'm not sure why the login details didn't work, however, I've just made a few changes to the site and a login is no longer required to access the genealogy page :)

So you should be able to go to https://www.rootz.one/genealogy and check the site. 

Not that there’s much to see there, I still haven’t been able to display the TNG data. :(

I would try these things:

1 - Disable the language thing to remove the en/ from the path - I expect that this is confusing the plugin

2 - Disable all other plugins until you can get this working with a basic TNG and WordPress install.

3 - try changing your theme to a different theme - does that make any difference?

4 - try setting the Permalink structure to one of the recommended ones - I don't understand why some work and some don't, but for now go with what's known to work

5 - Update the TNG Variables

6 - Repeat 1 through 5

Note I have seen installations where nothing would make this work - I suspect that it might be to do with mod_rewrite rules in place on the server - is your server on a well known hosting company, or self hosted, or...?

If you want me to take a look at it, send an eMail to rogerkiwi@aol.com with details of how to log in to your WP Admin page, and your TNG Admin area.

Roger

Share this post


Link to post
Share on other sites
reesjel
4 hours ago, theKiwi said:

I would try these things:

1 - Disable the language thing to remove the en/ from the path - I expect that this is confusing the plugin

2 - Disable all other plugins until you can get this working with a basic TNG and WordPress install.

3 - try changing your theme to a different theme - does that make any difference?

4 - try setting the Permalink structure to one of the recommended ones - I don't understand why some work and some don't, but for now go with what's known to work

5 - Update the TNG Variables

6 - Repeat 1 through 5

Note I have seen installations where nothing would make this work - I suspect that it might be to do with mod_rewrite rules in place on the server - is your server on a well known hosting company, or self hosted, or...?

If you want me to take a look at it, send an eMail to rogerkiwi@aol.com with details of how to log in to your WP Admin page, and your TNG Admin area.

Roger

Thanks for the feedback. 

1. I installed the language plugin days after I tried to display the data on the page, so the issue was there before so it wasn’t confusing the plugin before. I will try to change it though. I’ve only installed the plugin yesterday so I’m still tinkering with it. 

2. I started with no additional plugins, when I hit the brick wall I started working on other parts to keep things going. But I will disable the newly added plugins till I can get it resolved. 

3. I’ve tried changing the theme to the standerd WP theme, but that didn’t work. I’m also using a theme that’s recommended in the tutorial, to make sure I have a theme that works with the plugin. 

4. I’ve changed the permalinks already as well but that didn’t make any difference and didn’t solve the problem.

5. I haven’t tried that yet since I’ve installed the plugin, I’ll give that a try.

6. Repeated most steps many times already 🙈

I’m with a Dutch hosting company. Depending on what needs to be doing I can either make changes myself or have them do it for me. I’m not super technical but I know my way around most things with proper instructions.

I’ll drop you a mail later to see if you can maybe see something I’ve missed.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×