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Not able to login after install Ver. 11.1.2 on GoDaddy


EMK

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First, thanks for those who offer support on the TNG Community, as well as those who share their  challenges.   I’ve searched often and find others have a similar problem, but solutions don’t work for me.

1.       On 1/24/2018 GoDaddy informed me Cthat I have a new IP address.

2.       I soon noticed that my TNG sites were not displaying as before. Mainly related to photos and documents.   I also was no longed able to login as an administrator.   I enter the login info, hit enter, and get no response.  The administrative options don’t show.

3.       I pursued corrections with no luck, then decided it was time for a new, clean install of the latest TNG version.

4.       I’ve tried the new TNG install three times, each with a new database php5.5, and ended with the same result each time.  I’ve changed password via phpMyAdmin several times and still could not get logged in.  I did the install twice with the Express Install, and once with Regular Install. Installation seemed to go OK thru Step 8 on the Express install.  It did create an user name. When I tried Step 9, Create a Tree it said I must log in.  But, I couldn’t log in. 

5.       Contact with GoDaddy did not help with the problem.

6.       Any help appreciated.

 

Prior TNG web site:    www.kipps.org/kippgenealogy   version 10.0.0

Latest TNG install attempt:  www.kipps.org/FamGen   version 11.1.2

Login not required on either site.

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Thanks manofmull.   The GoDaddy community had a similar post, but on a non-TNG site.  I've contacted GoDaddy and will post what I've learned when they get back to me

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